Privacy policy

PRIVACY POLICY

Last Updated: December 2025

This Privacy Policy describes how CS ONLINE LLC, doing business as Cali Exotics (“Cali Exotics,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our site or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means any user of the Services, including customers, website visitors, or other individuals whose information we collect pursuant to this Privacy Policy.

By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, or legal and regulatory requirements. Updates will be posted on the Site and the “Last Updated” date will be revised accordingly.

How We Collect and Use Personal Information

We collect personal information from various sources to provide and improve the Services. The information collected depends on how you interact with us.

We may use your information to:

• Communicate with you
• Provide, maintain, and improve the Services
• Comply with legal obligations
• Enforce our terms and policies
• Protect the rights, safety, and property of our business and users

Personal Information We Collect

Information You Provide Directly

This may include:

• Contact information (name, address, phone number, email)
• Order and transaction details
• Account credentials and security information
• Customer support communications

You may choose not to provide certain information, but doing so may limit your ability to use some features of the Services.

Usage Information

We automatically collect information about your interaction with the Services using cookies, pixels, and similar technologies. This may include IP address, browser type, device information, network connection, and usage activity.

Information from Third Parties

We may receive information from third parties such as:

• E-commerce platforms (e.g., Shopify)
• Payment processors
• Advertising and analytics partners

All third-party information is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

To process payments, fulfill orders, manage accounts, handle shipping, returns, and customer service.

Marketing and Advertising

To send promotional communications and display relevant advertising. You may opt out of marketing emails at any time.

Security and Fraud Prevention

To detect, prevent, and respond to fraud, misuse, or unauthorized activity.

Communication and Service Improvement

To respond to inquiries, provide support, and improve the quality and performance of our Services.

Cookies

We use cookies and similar technologies to operate and optimize the Site, analyze performance, and enhance user experience. You may control cookie preferences through your browser settings, though disabling cookies may affect Site functionality.

For more information about Shopify cookies, visit: https://www.shopify.com/legal/cookies

How We Disclose Personal Information

We may share personal information:

• With service providers and vendors (payment processing, fulfillment, analytics, customer support)
• With marketing and advertising partners
• With affiliates within our corporate structure
• In connection with legal obligations, business transactions, or protection of rights

We do not sell or share sensitive personal information without consent.

Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. Use of third-party sites is at your own risk.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years of age.

Security and Retention

While we take reasonable security measures, no system is completely secure. Information retention depends on legal requirements, account status, and business needs.

Your Privacy Rights

Depending on your location, you may have rights to:

• Access or know what personal data we collect
• Request deletion or correction
• Data portability
• Restrict or object to processing
• Withdraw consent
• Appeal denied requests

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how your data is handled, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

SMS & Mobile Data Privacy

Mobile opt-in data and consent information will not be shared with third parties for marketing purposes.

International Users

Your information may be processed outside your country of residence. When required, we rely on approved data transfer mechanisms.